Shipping policy
Shipping Policy
Last updated: 25 August 2026
Thank you for shopping with Us. We’re a small Australian online retailer and we aim to process and deliver every order as quickly and carefully as possible.
Order Processing
Orders are generally processed within 2–4 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
During busy periods, sales, promotions or public holidays, processing times may take a little longer. We will do our best to keep you informed of any significant delays.
Shipping within Australia
We currently ship to addresses within Australia.
Estimated delivery times after dispatch are:
- Metro areas: approximately 5-7 business days
- Regional areas: approximately 7-14 business days
- Remote areas: approximately 7-14 business days
These are estimates only and delivery times can vary depending on your location, the courier or postal service, weather, public holidays and other circumstances outside our control.
Tracking
Where a tracking number is provided by the shipping carrier, it will be emailed to you once your order has been dispatched.
Please allow up to 48 hours for tracking information to appear or update after dispatch.
If your tracking information has not updated for several business days, please contact us and we'll be happy to help.
Incorrect or Incomplete Addresses
Please check that your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, we may contact you to arrange re-delivery. Additional postage costs may apply where the return and re-delivery result from an incorrect address supplied by the customer.
If you notice an address error immediately after placing your order, please contact us as soon as possible. We will do our best to correct it before the order is dispatched, but we cannot guarantee that changes can be made once an order has been processed.
Delayed or Lost Orders
Once your order has been handed to the shipping carrier, delivery is outside our direct control. However, if your order appears to be significantly delayed or lost, please contact us and we will assist with investigating the shipment.
If an order is confirmed as lost or otherwise fails to arrive, we will work with you to provide an appropriate solution in accordance with your rights under the Australian Consumer Law.
Damaged Parcels
If your order arrives damaged, please contact us at as soon as reasonably possible.
Where possible, please provide photographs of the damaged packaging and products so that we can investigate the issue with the shipping carrier and determine the appropriate resolution.
Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.
Authority to Leave
If you choose an "Authority to Leave" option offered by the delivery provider, you acknowledge that the parcel may be left at the delivery location without a signature.
We recommend choosing a secure delivery address where possible.
This does not affect your rights under the Australian Consumer Law where those rights apply.
International Shipping
We currently ship to selected international destinations. International shipping costs and estimated delivery times are calculated at checkout. Any applicable customs duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements or applicable requirements. The latest version will always be published on our website.